If you have a due invoice you'll first want to check the due date. If the due date hasn't passed yet you are welcome to pre-pay to get it out of the way. With credit cards we'll attempt to charge your card a day before the due date to give you more time to fix the issue if something does go wrong. In most cases, by paying the invoice your service will be unsuspended immediately if it was previously suspended. If your on a dedicated server and you're overdue, you'll need to pay the invoice as quickly as possible or contact our billing department immediately so we can work something out.
So, how do I pay my invoice?
Step 1: Login to the Client Portal at http://www.aryanict.com/hub/
Step 2: Once logged in, click the dropdown menu for "Billing" followed by the "My Invoices" link
Step 3: On this page you should see your due invoice clearly marked. Just click the "View Details" button
Step 4: Here you will be given your available payment options and can follow the instructions for each payment option to complete payment What if I am unable to pay?
If you having some troubles paying your invoice, please in any case open a ticket with our billing department and we'll see what we can work out for you. We may be able to offer you an alternative payment solution if you can't seem to pay the invoice with our main payment methods.
How long will I have before my site is suspended?
This can vary depending on your service, however we normally start suspensions at around 5 days past due. For more information on this and other payment policies please refer to our Terms of Service.
What if I have account credit?
The account credit will be automatically applied to your invoice before the due date. You should see the reflected credit balance on the invoice and you will be notified if there remains a balance that you need to manually pay.
How can I update my credit card info?
Once logged, next to your contact information on the home page, you'll see a link that says "Update Your Details". Click that and on the following page you'll see a horizontal tab. Click the button that says "Credit Card Details" and you'll be able to make changes to your card here.
Still have questions? Open a ticket with billing and we'll get you on your way.
