Knowledgebase

 About Reseller WHM

We provide all resellers with a limited WHM. These limits help us control what actions the...

 About root WHM

We provide a full WHM with root access for all Dediccated, Hybrid and VPS servers.All WHM users...

 Advanced: Edit Reseller DNS Zone Template

Advanced: This feature of WHM allows you to apply a set of default DNS records everytime you...

 Branding

This feature allows reseller and dedicated owners to brand your cPanel. This means you can create...

 Changed Package, but customer's new settings are not showing up

Editing a hosting package may not edit the sites that are already on the package. To get...

 Edit Reseller DNS Zone Template

As a reseller you are able to update the default DNS zone template that is used when creating a...

 How do I create an account?

Before you can create a new account, you must create a package in WHM. Once the package is...

 How do I log into the Web Host Manager? (WHM)

To log into your WHM, you can go to any of the following links. Just make sure to customize the...

 How do I make my private name servers the default for all accounts I create in WHM?

So, you want your private name servers to be used for all future accounts you...

 How to add A records for your private name servers

Step 1: First create your private name servers at your domain register or update existing...

 How to change DNS zones (MX, CNAME, and A records)

Reseller: Go to WHM and click Edit DNS zones, under DNS Functions. If you don't feel...

 How to create packages for your reseller account.

Step 1: Login to WHMStep 2: Click on the Add Packages link in the Packages menu in...

 How to limit the icons which appear in cPanel, Feature Manager

The feature manager allows you to disable/enable icons inside of each client's cPanel. Once...

 How to tell how much storage space and bandwidth your reseller account has available

Step 1: Login to WHM (yourdomain.com/whm)Step 2: Click Create a New Account from the...

 I cannot change packages anymore, resources over allocated

When a reseller grants too much disk space or bandwidth to all his clients, we say you are "over...

 I entered some information and then WHM says I left it blank

You are likely using the wrong character set on your computer's keyboard.

 Learn WHM

These are great resources we hope they will help:Learn WHMWHM User Manual

 Manage DNS Zones

You can find this in WHM under DNS Functions. This area is for advanced users only, so...

 Modify cPanel/WHM News

This feature in WHM will allow a reseller to send a message which will appear on all clients'...

 One of my sites exceeded its bandwidth limit. I raised its limit, but the site is still saying bandwidth exceeded.

Note: Ensure you have first upgraded the site to a package that suits its needs.Still having...

 Packages not showing when creating an account

If you have packages created, but they are not showing when you are trying to create an account...

 Reseller increase client's disk space (aka quota)

To increase your client's disk space, please go to WHM > Account...

 Setup Remote Access Key

A Remote Access Key is used for automatic account creation scripts, external billing software,...

 Skeleton Directory

In WHM, this page tells you the location of the folder where you can place files for your...

 Suspending/Unsuspending Accounts

You can find this in WHM under Account Functions.If your resold client is suspended, you can...

 WHM Contact Email

Just go to WHM, List Accounts. You can update the contact email for each account here.You can...

 WHM Interactive Knowledgebase

The Interactive Knowledgebase enables you to find solutions to many common problems you may...

 WHM Modify Suspended Account Page

This allows you to control what page is displayed when you suspend your own clients. You must go...

 WHM Shopping Cart Reset

This feature will allow you to reset a client's shopping cart if it is not functioning...

 WHM Support Center

You can submit a support request to the cPanel customer service team through the support...

 What is a package?

A package is collection of predefined specifications which define what a user or domain may...

 Why can't I create an unlimited package?

The system does not allow you to create any packages using the word 'unlimited'. In order to...